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History (Last 7 days)

Panopto NA Cloud Notification 2026-11-03Degraded Performance

Incident Status

Degraded Performance


Components

Processing / Encoding


Locations

North America (NA)



November 3, 2026 9:15PM UTC
RESOLVED

The Panopto NA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.

November 3, 2026 8:18PM UTC
IDENTIFIED

The source of the increased error rates has been mitigated, and impacted sessions are being reprocessed. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved. Our next update will be within 60 minutes.

November 3, 2026 7:47PM UTC
INVESTIGATING

The Panopto NA Cloud is experiencing an increased error rate in the media processing pipeline. We apologize for this disruption. Our cloud operations team is investigating the issue urgently, and we’ll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? Content processing may fail.