All Systems Operational

Website




Operational

Video playback




Operational

Search




Operational

Recording / Uploading




Operational

Processing / Encoding




Operational

Integrations




Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

SendGrid

WebEx

Zoom

Locations

Scheduled Maintenance

Scheduled North American Cloud MaintenancePlanned Maintenance

Schedule

February 21, 2026 4:00AM - 6:00AM UTC

Components

Website

Locations

North America (NA)

Description

We are reaching out to let you know about an upcoming maintenance to our systems. On Saturday, February 21st, 2026 at 8:00 PM PST (4:00 AM UTC), we will be performing maintenance to our North America database. This maintenance is part of our commitment to continuously improve capacity, performance, and reliability. No downtime is expected during this process.

February 22, 2026 5:54AM UTC
UPDATE

Maintenance completed with a brief interruption

History (Last 7 days)

Panopto NA Cloud Notification 2026-02-15 - Site Outage Operational

Incident Status

Operational


Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations


Locations

North America (NA)



February 22, 2026 1:58AM UTC
RESOLVED

On 2026-02-16, between 2:50 UTC and 2:56 UTC, the Panopto North American (NA) Cloud experienced a brief service interruption. During this period, customers may have experienced temporary difficulties accessing the service, including uploading or viewing content. We sincerely apologize for any inconvenience this caused. RCA: The disruption was caused by a large volume of concurrent updates to the database that led to a resource lock preventing further requests from being processed. Once the contention was resolved, the service returned to normal without intervention. To prevent a recurrence of this issue, our engineering teams are implementing database query optimizations and deploying enhanced concurrency controls to better handle high concurrent workloads.

February 16, 2026 5:27AM UTC
RESOLVED

The Panopto NA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.

February 16, 2026 4:17AM UTC
INVESTIGATING

Incident Details: We are investigating a site outage on the Panopto NA Cloud that occurred between 2026-02-15 02:51 UTC and 2026-02-15 02:56 UTC. We’re sorry for this interruption. The source of the outage has been mitigated, and the site is now fully operational. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. Our next update will be within 1 hour.
Panopto NA Cloud Notification 2026-02-13Service Disruption

Incident Status

Service Disruption


Components

Recording / Uploading


Locations

North America (NA)



February 19, 2026 4:41PM UTC
RESOLVED

On 2026-02-13 from 15:00:00 UTC to 2026-02-13 15:20:00 UTC, a subset of customers on the Panopto NA Cloud experienced a service interruption. During this period, customers may have experienced temporary difficulties accessing the system, including viewing and recording videos. We sincerely apologize for any inconvenience this caused. RCA: The disruption was caused by high CPU utilization in our data layer which led to resource contention. To prevent a recurrence of this issue, our engineering teams are implementing database query optimizations and deploying enhanced concurrency controls to better handle high concurrent workloads.

February 13, 2026 4:35PM UTC
RESOLVED

The Panopto NA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.

February 13, 2026 3:36PM UTC
MONITORING

The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved. We’re sorry for this interruption. Our next update will be within 60 minutes.

February 13, 2026 3:09PM UTC
INVESTIGATING

The Panopto NA Cloud is experiencing an increased error rate in recording. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? Recorders showing 'Finalizing recording failed' message
Panopto EU Cloud Notification 2026 - 02 - 13 - Full Site OutageOperational

Incident Status

Operational


Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations


Locations

Europe (EU)



February 19, 2026 4:37PM UTC
RESOLVED

On 2026-02-13 from 12:45:00 UTC to 2026-02-13 12:55:00 UTC, a subset of customers on the Panopto EU Cloud experienced a service interruption. During this period, customers may have experienced temporary difficulties accessing the system, including viewing and recording videos. We sincerely apologize for any inconvenience this caused. RCA: The disruption was caused by high CPU utilization in our data layer which led to resource contention. To prevent a recurrence of this issue, our engineering teams are implementing database query optimizations and deploying enhanced concurrency controls to better handle high concurrent workloads.

February 16, 2026 2:03PM UTC
RESOLVED

This issue has been resolved. Panopto engineers are completing a full root cause analysis, which we will post here, within the next week

February 13, 2026 2:54PM UTC
MONITORING

We are aware of a brief window of service disruption in the EU Cloud between 12:40 UTC - 13:00 UTC, affecting access to the site. This issue has been investigated and mitigated by our Development team and we continue to monitor our metrics to ensure availability. We apologize for any inconvenience caused. Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.