Active Incident
Panopto EU Cloud Notification 2026 - 02 - 13 - Full Site OutageOperational

Incident Status

Operational

Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations

Locations

Europe (EU)


February 13, 2026 2:54PM UTC
MONITORING

We are aware of a brief window of service disruption in the EU Cloud between 12:40 UTC - 13:00 UTC, affecting access to the site. This issue has been investigated and mitigated by our Development team and we continue to monitor our metrics to ensure availability. We apologize for any inconvenience caused. Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.

Website




Operational

Video playback




Operational

Search




Operational

Recording / Uploading




Operational

Processing / Encoding




Operational

Integrations




Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

SendGrid

WebEx

Zoom

Locations

History (Last 7 days)

Panopto NA Cloud Notification 2026-02-13Service Disruption

Incident Status

Service Disruption


Components

Recording / Uploading


Locations

North America (NA)



February 13, 2026 4:35PM UTC
RESOLVED

The Panopto NA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.

February 13, 2026 3:36PM UTC
MONITORING

The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved. We’re sorry for this interruption. Our next update will be within 60 minutes.

February 13, 2026 3:09PM UTC
INVESTIGATING

The Panopto NA Cloud is experiencing an increased error rate in recording. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? Recorders showing 'Finalizing recording failed' message