Partial Service Disruption
January 16, 2026 6:59PM UTC
RESOLVED
Between December 21st, 2025 and January 12th, 2026, the Panopto NA Cloud experienced degraded performance restoring archived videos. We sincerely apologize for the extended delays our customers experienced in restoring archived videos during this period. Our cloud operations team has resolved the issue and archive restoration times have returned to normal.
RCA: An unusually high volume of restoration requests created processing contention that exceeded system capacity, compounded by a pre-existing database performance issue and a lack of adequate monitoring.
To prevent a recurrence of this issue, our engineering team will prioritize a fix for the underlying database performance issue, implement rate limiting to protect shared resources, and add monitoring and alerting to detect processing stalls within 24 hours.January 12, 2026 2:42PM UTC
RESOLVED
The Panopto NA Cloud remains stable. The backlog is now cleared, and processing times have returned to normal.
We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.
January 9, 2026 2:30PM UTC
MONITORING
The source of the increased error rates has been mitigated. We are actively clearing a backlog of queued requests and monitoring our cloud metrics to maintain service stability. We expect to work through the current queue and restore standard processing times by early next week. Thank you for your continued patience as we proceed with this.
Our next update will be within the next 3 days.January 8, 2026 2:53PM UTC
MONITORING
The source of the increased error rates has been mitigated. We are actively clearing a backlog of queued requests and monitoring our cloud metrics to maintain service stability. Thank you for your continued patience as we proceed with this.
Our next update will be within 24 hours.January 7, 2026 5:15PM UTC
IDENTIFIED
The source of the increased error rates has been identified. Our cloud operations team is working on a mitigation for the issue.
Our next update will be within 24 hour.January 7, 2026 2:11PM UTC
INVESTIGATING
The Panopto NA Cloud is continuing to experience an increased error rate in processing archived session restoration for some customers.
Our engineering team is actively investigating this issue with urgent priority. Please bear with us while we continue to investigate the cause.
Our next update will be within 24 hours.January 6, 2026 1:44PM UTC
INVESTIGATING
The Panopto NA Cloud is experiencing an increased error rate in processing.
We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.
Our next update will be within 24 hours.
What does this mean?
Restoration of archived content is taking longer to complete than expected for some customers
