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History (Last 7 days)

Incident Status

Degraded Performance


Components

Recording / Uploading


Locations

Europe (EU)




October 16, 2019 10:16AM UTC
[Investigating] We are investigating degraded performance while uploading recordings. Our cloud operations team is investigating the issue.

October 16, 2019 2:06PM UTC
[Investigating] We are continuing to investigate degraded performance while uploading recordings.

October 16, 2019 4:14PM UTC
[Monitoring] The source of the earlier EU upload performance degradation has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue is resolved.

October 19, 2019 1:00AM UTC
[Resolved] The Panopto EU Cloud experienced degraded upload performance for some customers from 12:00 to 16:00 UTC on 2019-10-16, 10:00 to 10:26 UTC on 2019-10-17 and 11:53 to 12:15 UTC on 2019-10-17. RCA: Unexpectedly high load resulted in excessive CPU on specific nodes of the upload service, resulting in slower upload performance. We mitigated the issue by increasing the number of nodes for the upload service.