All Systems Operational

Website




Operational

Video playback




Operational

Search




Operational

Recording / Uploading




Operational

Processing / Encoding




Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

SendGrid

Locations

History (Last 7 days)

20180-11- Site InaccessibleService Disruption

Incident Status

Service Disruption


Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding


Locations

North America (NA), Europe (EU), Asia-Pacific (AP)




November 15, 2018 10:11PM UTC
[Investigating] Cloud sites are not accessible.

November 15, 2018 10:22PM UTC
[Monitoring] Sites should now be accessible again.

November 15, 2018 10:25PM UTC
[Monitoring] At 2018-11-15 20:01 UTC, a networking configuration change lead to an unexpected disconnection between internal Panopto services which caused the site to become inaccessible. At 2018-11-15 20:05 UTC the issue was caught and rolled back with automated monitoring. However, downstream effects were still observed during the period immediately afterward. By 2018-11-15 20:09 services were fully restored. The Panopto Operations team is continuing to monitor.

November 16, 2018 1:28AM UTC
[Resolved] At 2018-11-15 20:01 UTC, a networking configuration change lead to an unexpected disconnection between internal Panopto services which caused the site to become inaccessible. Within minutes the issue was caught and by 2018-11-15 20:05 UTC the configuration changes were rolled back. However, downstream effects were still observed during the period immediately afterwards. By 2018-11-15 20:09 UTC services were fully restored.