Active Incident

Incident Status

Operational

Components

Search, Processing / Encoding

Locations

North America (NA)



November 12, 2019 6:25PM UTC
[Investigating] We are currently investigating increased processing latencies in the North America Region.

November 12, 2019 7:22PM UTC
[Monitoring] The Panopto Operations team identified the source of the delays and deployed a mitigation at 2019-11-12 18:38 UTC. Video processing was delayed from 2019-11-12 17:25 UTC to 2019-11-12 18:50 UTC, and has now returned to normal.

Website




Operational

Video playback




Operational

Search




Operational

Recording / Uploading




Operational

Processing / Encoding




Operational

External Services

Locations

History (Last 7 days)

Incident Status

Operational


Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding


Locations

North America (NA)




November 5, 2019 7:39PM UTC
[Monitoring] Between 19:07 and 19:12 UTC on 2019-11-05 the NA Panopto Cloud experienced increased error rates and site latencies. Our cloud operations team is investigating the issue.

November 6, 2019 8:57PM UTC
[Resolved] At 2019-11-06 05:28 UTC the Panopto operations team deployed a fix to prevent recurrence of this issue.