Partial Service Disruption
North America (NA), Europe (EU), Asia-Pacific (AP), Canada (CA), Australia (AU), Japan (JP)
April 24, 2026 10:51AM UTC
RESOLVED
On 2026-04-16 from 09:00 UTC to 11:16 UTC, the Panopto Cloud experienced a service disruption affecting the Knowledge Insights feature across all regions. During this time, customers may have encountered errors or been unable to access data within Knowledge Insights dashboards.
RCA: The disruption was caused by a synchronization error during a routine update to our backend reporting services. A specific configuration parameter did not update as expected, which prevented the dashboard interface from successfully retrieving data from the reporting engine.
To prevent a recurrence, we are refining our service deployment strategy to include more granular validation of connection parameters. Additionally, we are implementing enhanced, real-time monitoring and automated alerting specifically for Knowledge Insights data pathways to ensure faster detection and resolution of connectivity issues.April 16, 2026 12:15PM UTC
RESOLVED
Panopto Knowledge Insights has been stable across all cloud regions and metrics have remained normal since our last update.
We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.
April 16, 2026 11:16AM UTC
MONITORING
The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved.
Our next update will be within 60 minutes.
April 16, 2026 10:48AM UTC
INVESTIGATING
We are continuing to experience increased error rates in Knowledge Insights across all cloud regions
Our engineering team is actively investigating this issue with urgent priority. Please bear with us while we continue to investigate the cause.
Our next update will be within 30 minutes.April 16, 2026 10:17AM UTC
INVESTIGATING
We are continuing to experience increased error rates in Knowledge Insights across all cloud regions
Our engineering team is actively investigating this issue with urgent priority. Please bear with us while we continue to investigate the cause.
Our next update will be within 30 minutes.April 16, 2026 9:48AM UTC
INVESTIGATING
We are experiencing increased error rates in Knowledge Insights across all cloud regions
Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.
Our next update will be within 30 minutes.
What does this mean?
Knowledge insights widgets show “Query failed”
