Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations
February 6, 2026 4:06PM UTC
RESOLVED
On 2026-02-02 from 10:00:00 UTC to 2026-02-02 12:20:00 UTC, a subset of customers on the Panopto EU Cloud experienced a service interruption. During this period, customers may have experienced temporary difficulties accessing the system, including viewing and recording videos. We sincerely apologize for any inconvenience this caused.
RCA: The disruption was caused by high CPU utilization in our data layer which led to resource contention.
To prevent a recurrence of this issue, our engineering teams are implementing database query optimizations and deploying enhanced concurrency controls to better handle high concurrent workloads.February 2, 2026 2:53PM UTC
RESOLVED
The Panopto EU cloud has been stable and metrics have remained normal since our last update.
We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.
February 2, 2026 1:54PM UTC
MONITORING
The Panopto EU Cloud is now available for all users.
Our cloud operations team is continuing to monitor performance metrics to ensure the issue remains resolved.
Our next update will be within 60 minutes.February 2, 2026 12:55PM UTC
MONITORING
The Panopto EU Cloud is now available for all users.
The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.
Our next update will be within 60 minutes.
February 2, 2026 12:27PM UTC
IDENTIFIED
We've identified the issue causing the disruption and are working to resolve it. We will post an update within 30 minutes. February 2, 2026 11:58AM UTC
INVESTIGATING
We're continuing to investigate this issue. We will post an update within 30 minutes. February 2, 2026 11:29AM UTC
INVESTIGATING
We're continuing to investigate this issue. We will post an update within 30 minutes. February 2, 2026 11:18AM UTC
INVESTIGATING
Incident Details: We're investigating 500 errors when attempting to access/authenticate into Panopto sites, and instances of being unauthenticated unexpectedly.
We’re sorry for this interruption. We will provide an update in 30 minutes.
What does this mean?
During a site outage, end users are unable to access the service, meaning they are unable to access your site, nor view, edit or upload new recordings.
