November 10, 2026 10:40PM UTC
RESOLVED
Following the November 3 incident, the Panopto NA Cloud experienced additional intermittent delays in the media processing pipeline. Our cloud operations team has implemented additional measures to strengthen processing capacity in the NA environment, and sessions are now processing normally.
We have reprocessed all impacted sessions (including podcasts), and no action is needed from customers. Metrics have returned to normal, and we will continue to monitor closely. Additional processing failures will be automatically reprocessed, unless identified as a genuine source media issue.
We apologize for the disruption and appreciate your patience. Panopto engineers are completing a root cause analysis covering the full duration of this issue, which we will post here by 2026-11-17.
What does this mean?
Content processing is operating normally. Sessions that were delayed or failed (or continue to fail) to process are being reprocessed automatically.November 3, 2026 9:15PM UTC
RESOLVED
The Panopto NA Cloud has been stable and metrics have remained normal since our last update.
We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.
November 3, 2026 8:18PM UTC
IDENTIFIED
The source of the increased error rates has been mitigated, and impacted sessions are being reprocessed. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved.
Our next update will be within 60 minutes.November 3, 2026 7:47PM UTC
INVESTIGATING
The Panopto NA Cloud is experiencing an increased error rate in the media processing pipeline.
We apologize for this disruption. Our cloud operations team is investigating the issue urgently, and we’ll update here as soon as we know more.
Our next update will be within 30 minutes.
What does this mean?
Content processing may fail.
