Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations
January 27, 2026 11:39PM UTC
RESOLVED
On 2026-01-12 from 23:28 UTC to 23:33 UTC, the Panopto North American (NA) Cloud experienced a brief service interruption. During this time, customers may have experienced difficulty or a temporary inability to access the service, including uploading or viewing content. We sincerely apologize for any inconvenience this caused.
RCA: The disruption was caused by a large volume of concurrent updates to the database that led to a resource lock preventing further requests from being processed. Once the contention was resolved, the service returned to normal without intervention.
To prevent a recurrence of this issue, our engineering teams are implementing database query optimizations and deploying improved concurrency controls to better handle high volumes of concurrent operations.January 13, 2026 1:21AM UTC
RESOLVED
The Panopto NA Cloud has been stable and metrics have remained normal since our last update.
We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.
January 13, 2026 12:28AM UTC
MONITORING
Incident Details: We are investigating a site outage on the Panopto NA Cloud that occurred between 2026-01-12 23:28 UTC and 2026-01-12 23:33 UTC.
We’re sorry for this interruption. The source of the outage has been mitigated, and the site is now fully operational. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.
Our next update will be within 1 hour.
What does this mean?
During the site outage, end users were unable to access the service meaning they were unable to access their site, nor view, edit or upload new recordings.
