September 30, 2025 10:12PM UTC
[Resolved] On September 27, 2025, between 04:24 and 05:00 UTC, the Europe Panopto Cloud experienced a full site outage due to a hardware failure on the primary database server. After a thorough investigation and consultation with our hosting provider, AWS, we identified the root cause as a low-level infrastructure issue within the AWS environment.
To mitigate the risk of similar incidents in the future, we are implementing enhanced monitoring and additional automated failover capabilities. These improvements will allow us to detect such failures earlier and seamlessly switch to a backup database server, ensuring greater resilience and uptime.
September 28, 2025 5:12AM UTC
[Resolved] The Panopto EU Cloud has been stable and metrics have remained normal since our last update.
We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.
September 27, 2025 6:17AM UTC
[Monitoring] The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.
Our next update will be within 24 hours.
September 27, 2025 5:13AM UTC
[Monitoring] The Panopto EU Cloud is now available for all users.
The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.
Our next update will be within 60 minutes.
September 27, 2025 4:56AM UTC
[Investigating] Incident Details: We are investigating a site outage on the Panopto EU Cloud.
We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.
Our next update will be within 15 minutes.
What does this mean?
During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings.
September 27, 2025 4:40AM UTC
[Investigating] Incident Details: We are investigating a site outage on the Panopto EU Cloud.
We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.
Our next update will be within 15 minutes.
What does this mean?
During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings.
