North America (NA), Europe (EU), Asia-Pacific (AP), Canada (CA), Australia (AU)
May 19, 2022 8:10PM UTC
[Resolved] From 2022-05-19 16:30 UTC to 2022-05-19 19:40 UTC, the Panopto NA, EU, AP, CA, and AU Clouds experienced increased error rates in LMS integrations. During this time, users would have been unable to add new videos or folders to their LMS courses.
We have resolved this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.
May 20, 2022 6:53PM UTC
[Identified] We have discovered that some Panopto folders created during the outage do not properly allow end user's access via LMSs. Our team is working on fixing these impacted folders. Our next update will be within 3 hours.
May 20, 2022 10:00PM UTC
[Identified] Our team is still working on fixing these impacted folders. Our next update will be within 3 hours.
May 21, 2022 12:46AM UTC
[Resolved] Our team has fixed the impacted folders, and end users should now be able to properly access those folders via their LMS.
We have resolved this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.