All Systems Operational

Website




Operational

Video playback




Operational

Search




Operational

Recording / Uploading




Operational

Processing / Encoding




Operational

Integrations




Operational

External Services

Locations

History (Last 7 days)

Incident Status

Degraded Performance


Components

Website, Search


Locations

Europe (EU)




April 6, 2021 4:09PM UTC
[Investigating] The Panopto EU Cloud is experiencing a performance delay in search indexing. Our cloud operations team is investigating the issue and we'll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? New or modified content may take a long time to appear in search results.

April 6, 2021 4:39PM UTC
[Investigating] The Panopto EU Cloud is continuing to experience a performance delay in search indexing. Our engineering team is actively investigating this issue with urgent priority. Please bear with us while we continue to investigate the cause. Our next update will be within 60 minutes.

April 6, 2021 5:40PM UTC
[Identified] The source of the performance degradation has been identified. Our cloud operations team is working on a mitigation for the issue. Our next update will be within 60 minutes.

April 6, 2021 6:47PM UTC
[Monitoring] The source of the earlier performance degradation has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue is resolved. Our next update will be within 60 minutes.

April 6, 2021 7:47PM UTC
[Resolved] The Panopto EU Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.