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History (Last 7 days)

Panopto CA Cloud Notification 2022-06-30 - Full Site OutageService Disruption

Incident Status

Service Disruption


Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations


Locations

Canada (CA)



July 1, 2022 12:26AM UTC
[Investigating] Incident Details: We are investigating a site outage on the Panopto CA Cloud. We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 15 minutes. What does this mean? During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings.

July 1, 2022 12:38AM UTC
[Monitoring] The Panopto CA Cloud is now available for all users. The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. Our next update will be within 60 minutes.

July 1, 2022 1:08AM UTC
[Resolved] The Panopto CA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.
Panopto NA Cloud Scheduled DowntimePlanned Maintenance

Description

On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) EDT. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com. Best Regards, Your Team at Panopto


Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations


Locations

North America (NA)


Schedule

June 26, 2022 1:00AM - June 26, 2022 5:00AM UTC


June 26, 2022 1:00AM UTC
[Update] On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) EDT. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com. Best Regards, Your Team at Panopto

June 26, 2022 4:37AM UTC
[Update] We have fully deployed the 13.0.0 release to the NA Cloud. We entered downtime at 01:04 UTC and exited at 02:43 UTC. Best Regards, Your Panopto Team
Panopto CA Cloud Scheduled DowntimePlanned Maintenance

Description

On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 00:00 AM (next day) EDT. We expect up to 3 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com. Best Regards, Your Team at Panopto


Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations


Locations

Canada (CA)


Schedule

June 26, 2022 1:00AM - June 26, 2022 4:00AM UTC


June 26, 2022 1:00AM UTC
[Update] On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 00:00 AM (next day) EDT. We expect up to 3 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com. Best Regards, Your Team at Panopto

June 26, 2022 2:50AM UTC
[Update] We have fully deployed the 13.0.0 release to the CA Cloud. We entered downtime at 01:03 UTC and exited at 01:57 UTC. Best Regards, Your Panopto Team
Panopto EU Cloud Scheduled DowntimePlanned Maintenance

Description

On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) GMT. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com. Best Regards, Your Team at Panopto


Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations


Locations

Europe (EU)


Schedule

June 25, 2022 9:00PM - June 26, 2022 1:00AM UTC


June 25, 2022 9:00PM UTC
[Update] On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) GMT. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com. Best Regards, Your Team at Panopto

June 25, 2022 11:19PM UTC
[Update] We have fully deployed the 13.0.0 release to the EU Cloud. We entered downtime at 21:05 UTC and exited at 22:07 UTC. Best Regards, Your Panopto Team
Panopto AP Cloud Scheduled DowntimePlanned Maintenance

Description

On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 04:00 AM to 07:00 AM SGT. We expect up to 3 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com. Best Regards, Your Team at Panopto


Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations


Locations

Asia-Pacific (AP)


Schedule

June 24, 2022 8:00PM - June 24, 2022 11:00PM UTC


June 24, 2022 8:00PM UTC
[Update] On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 04:00 AM to 07:00 AM SGT. We expect up to 3 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com. Best Regards, Your Team at Panopto

June 24, 2022 9:35PM UTC
[Update] We have fully deployed the 13.0.0 release to the AP Cloud. We entered downtime at 20:02 UTC and exited at 20:54 UTC. Best Regards, Your Panopto Team
Panopto AU Cloud Scheduled DowntimePlanned Maintenance

Description

On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 03:00 AM to 06:00 AM AEST. We expect up to 3 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com. Best Regards, Your Team at Panopto


Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations


Locations

Australia (AU)


Schedule

June 24, 2022 5:00PM - June 24, 2022 8:00PM UTC


June 24, 2022 5:00PM UTC
[Update] On Saturday, June 25th, your Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 03:00 AM to 06:00 AM AEST. We expect up to 3 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: https://panop.to/cancun-notes For any questions, please contact Panopto Support online by logging into support.panopto.com or by emailing support@panopto.com. Best Regards, Your Team at Panopto

June 24, 2022 6:42PM UTC
[Update] We have fully deployed the 13.0.0 release to the AU Cloud. We entered downtime at 17:03 UTC and exited at 17:42 UTC. Best Regards, Your Panopto Team