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History (Last 7 days)

Panopto Cloud Notification 2018-10-16Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Video playback


Locations

North America (NA), Europe (EU), Asia-Pacific (AP)



October 16, 2018 6:49PM UTC
[Identified] We're investigating increased error rates in gradebook quiz reporting with the Canvas and Blackboard integrations.

October 16, 2018 6:51PM UTC
[Identified] The source of the problem with quiz gradebook reporting has been identified and the team is preparing a fix.

October 17, 2018 12:58AM UTC
[Resolved] Between 2018-10-15 15:42 and 2018-10-17 00:40 UTC, the NA, EU, and AP Panopto Clouds experienced increased error rates. Our cloud operations team has resolved the issue. RCA: On 2018-10-15 15:42 UTC a bug was released that resulted in quiz gradebook reporting from Blackboard and Canvas to become inaccessible. Panopto engineers released a code fix on 2018-10-17 00:40 UTC.