Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations
November 26, 2024 10:11PM UTC
[Resolved] On 2024-11-20 from 15:10 to 15.40 UTC the North American Panopto Cloud experienced a full site outage caused by increased wait times on certain calls to the Panopto Database. After the outage, the operations team performed detailed analysis of the logs and alerts and correlated events to determine the root cause. In order to prevent similar issues in the future, we will be optimizing the specific poor performing database calls.
November 20, 2024 9:34PM UTC
[Resolved] The Panopto NA Cloud has been stable and metrics have remained normal since our last update.
We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.
November 20, 2024 4:01PM UTC
[Monitoring] The Panopto NA Cloud is now available for all users.
The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.
Our next update will be within 4 hours.
November 20, 2024 3:48PM UTC
[Investigating] Incident Details: We are investigating a site outage on the Panopto NA Cloud.
We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.
Our next update will be within 15 minutes.
What does this mean?
During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings.
November 20, 2024 3:32PM UTC
[Investigating] The Panopto NA Cloud is continuing to experience a major site availability outage.
Our engineering team is actively investigating this issue with urgent priority. Apologies again for this disruption, please bear with us while we work to restore service as our number one priority.
Our next update will be within 15 minutes.
November 20, 2024 3:17PM UTC
[Investigating] Incident Details: We are investigating a site outage on the Panopto NA Cloud.
We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.
Our next update will be within 15 minutes.
What does this mean?
During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings.
